Damages & Refunds: We take great care to ensure all seedling plugs are healthy and in excellent condition before they leave our nursery. If you are dissatisfied with the condition of your seedlings upon delivery, you must notify us within 48 hours of receiving your order by emailing enquiries@growitaustralia.com with clear photographs of the affected plants and their packaging. We will assess your claim and, where appropriate, offer a replacement, store credit, or refund at our discretion. As seedlings are living plants, their condition can change rapidly after delivery. For this reason, claims received more than 48 hours after delivery may not be accepted.

 

Shipping: All orders are shipped via Australia Post Express Post to minimise transit times and help ensure your seedlings arrive as quickly as possible.Tracking details are emailed once your order has been dispatched. Please ensure you provide a mobile phone number when placing your order. Australia Post uses this number to send important delivery and tracking updates. Landline numbers are not suitable for receiving these notifications. It is the customer's responsibility to monitor the tracking information and make arrangements to receive their parcel promptly. While every effort is made to dispatch orders promptly, delays can occasionally occur during transit. Once your parcel has been lodged with Australia Post, delivery timeframes are outside our control. In the unfortunate event of a delivery delay, customers may be entitled to lodge a compensation claim directly with Australia Post in accordance with their policies.

Biosecurity: Grow It Australia are accredited to ship plants to NSW, SA, QLD & VIC only. Customers in South Australia and New South Wales who request delivery to a PO Box must also provide their residential address in the billing address section. This information is required for biosecurity documentation and will not affect the delivery destination.

Undeliverable Orders: It is the customer's responsibility to provide accurate delivery details and to monitor the progress of their shipment. If an order is returned to us due to an incorrect address, failure to collect the parcel, failure to respond to Australia Post delivery notifications, or any other circumstance within the customer's control, refunds will not be provided for the seedlings, as they are live, perishable products. Where stock is available, replacement plants can be sent; however, the customer will be responsible for the cost of replacement plants (where applicable) and all additional shipping charges.

Growing Conditions: Our seedlings are supplied healthy and ready for planting. Their ongoing success depends on factors beyond our control, including soil type, climate, weather conditions, watering, fertilising, pest management and general care. It is the customer's responsibility to ensure the varieties purchased are suitable for their local growing conditions, planting season and intended use. We cannot accept responsibility for plant losses resulting from unsuitable environmental conditions or incorrect planting and aftercare.

Advance Orders & Availability Many of our seedlings are sold as advance orders and grown specifically for our customers. While we take every care to produce healthy, high-quality plants, occasional crop failures can occur. If we are unable to supply a variety you have ordered, where appropriate, we may offer a similar cultivar as a substitute or if no suitable alternative is available, a full refund will be issued for the unavailable item. If you do not want to be offered an alternative product please indicate this when placing your order with a comment.

Limitation of Liability Our liability is limited to the purchase price of the affected plants. We are not liable for any indirect or consequential loss, including crop loss, loss of income or any other damages arising from the use of our products. Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot legally be excluded.

Acceptance of Terms By placing an order with Grow It Australia, you acknowledge that you have read, understood and agree to these Terms.

Returns, Refunds & Terms.You acknowledge that seedlings are living plants and that their growth, establishment and performance are influenced by factors beyond our control, including transport, weather, soil conditions and ongoing care. You also acknowledge your responsibility to monitor shipment tracking, ensure timely collection of your parcel, and provide accurate delivery and contact information when placing your order.